Yesterday we got cable modem in stalled. Yes, prior to this, we were still using dial up. The cable modem installed beautifully. The installers arrived on time, and I hooked it up and installed the drivers and it worked. It just worked, how great is that?!?!
I then went to install a wireless router that I had purchased so that we can use the laptop without being connected (the whole point of a laptop). I started the installation around 10 AM and by 2:30 PM I had not yet gotten the router to work properly. I called tech support. I ended up talking to them after being on hold for 20 minutes. Just a side note, all you people who called Gateway between 1999 and 2000 (while I was working tech support there), from noon to midnight on any weekday, I AM TRUELY SORRY FOR YOUR WAIT.
Tech support should love someone like me, for the most part, I know what I am doing and try everything that I know to do several times before calling. Still, they want to start at the beginning. Tech support: "Lets unplug every cable and start over". Me: "Wait a minute. This is what I have done (and I explain all the steps I have taken) and I am at this point in the install and everytime I get here, the installation just freezes up and will not let me go any further". Tech support: "Ok". While he is silent, I can see him looking franticly through his tools to figure out where I am. Might I also interject that I am talking to someone in India, and it is not unlike speaking to Apu on the Simpsons. So we get to a point where this guy doesn't have a clue what to do and he says "Let me verify your phone number and I will have my superwisor call you back". I am on my way out the door for work. The "superwisor" never calls.
So I get home at midnight and call again. No hold time at that time of the day. We get another step further and everything seems to be working and I hang up with the tech. IMMEDIATELY after hanging up, the damn thing locks up again. So I get on the phone one more time. This time I get a female tech, who clearly has no IDEA what she is doing (not a dis on female techs, this woman did not have a clue, but it had nothing to do with her gender). I say to her "I am at this point in the installation, and I have been working on this ALL DAY. I am thinking that there is something wrong with this router." Then I ask her what she thinks. She says to me "If you want to return it, you have 15 days". I respond telling her that I have an entire year to return it because of where I bought it. But she didn't EVEN TRY. Why did I have to go through all these steps with the previous tech's to have her say. . . "sounds like the router is bad"????? Hell, we could have resolved the problem at 11AM this moring instead of screwing around all day!!
So, I am still only connected to broadband on this machine and the laptop is still connecting with dial-up. I have no router because I don't feel like going out this morning and exchanging this one. I will go out and exchange the router on the way to work and HOPEFULLY, I will be up and running by 1AM tomorrow morning. I'll keep you posted.
I then went to install a wireless router that I had purchased so that we can use the laptop without being connected (the whole point of a laptop). I started the installation around 10 AM and by 2:30 PM I had not yet gotten the router to work properly. I called tech support. I ended up talking to them after being on hold for 20 minutes. Just a side note, all you people who called Gateway between 1999 and 2000 (while I was working tech support there), from noon to midnight on any weekday, I AM TRUELY SORRY FOR YOUR WAIT.
Tech support should love someone like me, for the most part, I know what I am doing and try everything that I know to do several times before calling. Still, they want to start at the beginning. Tech support: "Lets unplug every cable and start over". Me: "Wait a minute. This is what I have done (and I explain all the steps I have taken) and I am at this point in the install and everytime I get here, the installation just freezes up and will not let me go any further". Tech support: "Ok". While he is silent, I can see him looking franticly through his tools to figure out where I am. Might I also interject that I am talking to someone in India, and it is not unlike speaking to Apu on the Simpsons. So we get to a point where this guy doesn't have a clue what to do and he says "Let me verify your phone number and I will have my superwisor call you back". I am on my way out the door for work. The "superwisor" never calls.
So I get home at midnight and call again. No hold time at that time of the day. We get another step further and everything seems to be working and I hang up with the tech. IMMEDIATELY after hanging up, the damn thing locks up again. So I get on the phone one more time. This time I get a female tech, who clearly has no IDEA what she is doing (not a dis on female techs, this woman did not have a clue, but it had nothing to do with her gender). I say to her "I am at this point in the installation, and I have been working on this ALL DAY. I am thinking that there is something wrong with this router." Then I ask her what she thinks. She says to me "If you want to return it, you have 15 days". I respond telling her that I have an entire year to return it because of where I bought it. But she didn't EVEN TRY. Why did I have to go through all these steps with the previous tech's to have her say. . . "sounds like the router is bad"????? Hell, we could have resolved the problem at 11AM this moring instead of screwing around all day!!
So, I am still only connected to broadband on this machine and the laptop is still connecting with dial-up. I have no router because I don't feel like going out this morning and exchanging this one. I will go out and exchange the router on the way to work and HOPEFULLY, I will be up and running by 1AM tomorrow morning. I'll keep you posted.
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